Hours of Operation: Monday – Friday 8am-7pm
backyardsprings@gmail.com
Call Now!
832-610-1724
Request Service
Call Now!
832-610-1724
Request Service
Breadcrumb Image
Privacy Policy
Home Privacy Policy

Backyard Springs  Pool Services Privacy Policy

Effective Date: 12/16/2024

Backyard Springs Pool Services (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us, including through A2P 10DLC messaging services. By using our services, you agree to the terms outlined in this Privacy Policy.

Information We Collect

We may collect the following types of information:

  1. Personal Information
  • Contact Details: Name, phone number, email address, and mailing address.
  • Billing Information: Payment card details, billing address, and transaction history.
  1. Non-Personal Information
  • Device Information: IP address, Pool Hardware and device identifiers.
  • Usage Data: Information about how you interact with our website and messaging services.
  1. Communication Data
  • Details of interactions with us through email, phone, and A2P 10DLC messaging, including SMS content and delivery details.

How We Use Your Information

We use your information to:

  • Provide and manage our pool cleaning and repair services.
  • Process transactions and send payment confirmations.
  • Communicate service updates, promotions, and customer support messages.
  • Ensure compliance with A2P 10DLC messaging standards.
  • Analyze and improve our services and communications.

How We Share Your Information

We do not sell or rent your information to third parties. However, we may share your information in the following circumstances:

  1. Service Providers: We may share information with trusted partners who help us deliver our services (e.g., payment processors, messaging platforms).
  2. Legal Compliance: If required by law, regulation, or legal process, we may disclose your information.
  3. Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

A2P 10DLC Messaging Compliance

We use A2P 10DLC messaging to send important technical information, transactional and promotional SMS messages. To ensure compliance with regulations, we:

  • Obtain explicit consent from users before sending promotional messages.
  • Provide clear opt-out instructions in every message.
  • Use secured platforms to manage and deliver SMS communications.
  • Limit the use of messages to legitimate business purposes only.

You may opt out of receiving SMS messages at any time by replying “STOP” to any message. Standard messaging rates may apply.

Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or comply with legal obligations.

Data Security

We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission or storage can be guaranteed as 100% secure.

Your Rights and Choices

You have the right to:

  1. Access and Update: Request access to or corrections of your personal information.
  2. Opt-Out: Opt out of receiving marketing communications, including SMS messages.
  3. Delete Data: Request the deletion of your personal data, subject to legal or contractual obligations.

To exercise these rights, please contact us at backyardsprins@gmail.com or call 512-934-0629.

Third-Party Links

Our website or communications may contain links to third-party websites. We are not responsible for the privacy practices of those websites. Please review their privacy policies before providing any information.

Policy Updates

We may update this Privacy Policy from time to time. Changes will be effective upon posting the updated policy on our website with a revised “Effective Date.” We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Backyard Springs Pool Services
backyardsprings@gmail.com
512-934-0629

Thank you for trusting Backyard Springs Pool Services with your information. We are committed to safeguarding your privacy and providing excellent service!